Introduction

This Privacy Policy outlines the practices of Two Rock LAN LLC (“Two Rock LAN,” “we,” “our,” or “the Company”) regarding the collection, use, and disclosure of information from users (“Users”) who:

Visit our website at https://www.tworocklan.com

(“Site”),

Contact us for service inquiries,

Use our internet or managed Wi-Fi services,

Interact with our support, billing, or sales teams, or

Opt in to receive SMS communications from us.

By using the Site or providing your information to us, you consent to the practices described in this Privacy Policy.

Grounds for Data Collection

We collect and process Personal Information (any information that can reasonably identify you) for the following reasons:

To provide internet, phone, or managed IT services to you,

To maintain and service your account,

To communicate regarding installations, billing, support, or outages,

To comply with legal, tax, and regulatory obligations, and

To protect our legitimate business interests (fraud prevention, network security, service improvement).

By using the Site or communicating with us, you consent to the collection, storage, and use of Personal Information as outlined here.

Information We Collect

We collect two categories of information: Non-Personal Information and Personal Information.

1. Non-Personal Information

Non-Personal Information does not identify you. This may include:

Browser type, device type, operating system

Language preferences

Access time and date

Pages viewed and actions taken on the Site

Aggregate website traffic analytics

Technical device data transmitted automatically

This information is used to improve the performance and functionality of our Site.

2. Personal Information

Personal Information identifies or can identify you. This includes:

Device & Network Information

IP address

MAC address or device identifiers

Router/ONT/CPE identifiers

Geolocation approximations

Network diagnostics data (speed tests, connectivity logs, etc.)

Customer & Account Information

Full name

Physical service and billing address

Email address

Phone number(s)

SMS opt-in status

Payment information (processed via secure third-party providers—Two Rock LAN does not store credit card numbers)

Service plan details

Installation notes, service history, or support tickets

Communication Information

When you contact us (phone, text, email), we may collect and store:

Support conversations

Voicemails

SMS replies

Service requests

Billing conversations

Survey responses

Registration Information

When you create an account or portal login, we collect the information you voluntarily provide.

Third-Party Information

We may receive information from:

Analytics providers (e.g., Google Analytics)

CRM systems

Payment processors

Address verification services

Advertising networks (for our marketing purposes only)

How We Receive Information

We collect information when:

You provide it voluntarily (service request, form submission, call, text, or email).

You visit or interact with our Site.

You use our internet or managed Wi-Fi equipment.

Third-party vendors provide information necessary for service delivery (mapping services, analytics, billing systems).

How We Use Information

We use collected information for the following purposes:

To provide and maintain our internet, Wi-Fi, phone, or IT services

To schedule installations and appointments

To provide customer support and troubleshooting

To manage billing, payments, and account updates

To send service notifications, outage alerts, appointment reminders, and support messages

To improve our network performance and reliability

For internal analytics and service improvement

For marketing our services (email or SMS only with proper consent)

To comply with regulatory, legal, or financial requirements

We do not sell Personal Information.

Sharing of Information

We do not rent or sell your Personal Information.

We may share information only with trusted parties necessary to operate our business, including:

Website hosting providers

CRM and billing systems (e.g., Sonar, Splynx)

Payment processors

Email and SMS communication providers

Field service and mapping tools

Analytics platforms (e.g., Google Analytics)

Network equipment vendors supporting our infrastructure

All partners must comply with confidentiality and data protection requirements and may only use the data to perform services on our behalf.

We may also disclose information if legally required or necessary for:

Law enforcement and legal processes

Fraud or abuse prevention

Protecting the rights or property of Two Rock LAN or our customers

Investigating service misuse or security concerns

User Rights

Depending on your jurisdiction, you may request:

Access to the personal information we store about you

Correction of inaccurate personal information

Deletion of certain personal information

Restriction or objection to certain processing

A copy of your personal information in portable format

Requests can be made by contacting us at:
support@tworocklan.com
707-360-4220

We may retain certain information as required for legal, regulatory, or operational purposes (e.g., tax records, billing history, fraud prevention).

Retention

We retain personal information as long as necessary to:

Provide and support your services

Comply with tax, regulatory, and legal requirements

Maintain accurate account, billing, and service records

Resolve disputes and enforce agreements

We periodically review stored information and delete data that is no longer needed.

Cookies

Our Site uses cookies to:

Enable basic website functionality

Store preferences

Improve the user experience

Analyze traffic

Support advertising or retargeting campaigns

You may disable cookies in your browser settings, but some features may not work properly.

We use Google Analytics to better understand how users interact with our Site. Google’s ability to use this information is governed by Google’s Privacy Policy.

Security

We take extensive precautions to safeguard your information, including:

Encrypted connections (HTTPS)

Industry-standard security protocols

Secure data storage

Access controls and authentication

Vendor and partner security requirements

While we take reasonable measures, no system is 100% secure.

Advertisements and Marketing

Two Rock LAN may show ads or marketing messages on digital platforms. If you have opted in, we may send promotional emails or SMS messages about services we believe may interest you.

All marketing communications include opt-out instructions.

Operational communications (billing notices, outage alerts, support messages) may still be sent even if you opt out of marketing.

Corporate Transactions

If Two Rock LAN undergoes a merger, acquisition, or asset transfer, personal information may be transferred to the acquiring entity, subject to this Policy.

Minors

Our Site and services are not directed at children. We do not knowingly collect information from anyone under 13 without parental consent. Parents may contact us at support@tworocklan.com

if data was collected in error.

Updates to This Privacy Policy

We may update this Privacy Policy periodically. Material changes take effect immediately when posted on our Site. Continued use of our Site or services constitutes acceptance of the revised policy.

How to Contact Us

For any privacy-related questions or requests, contact us:

support@tworocklan.com
707-360-4220
PO Box 1314, Point Reyes Station, CA 94956


Two Rock LAN LLC may disclose Personal Data and other information as follows:

Third Parties That Help Provide the Messaging Service

We will not share your SMS opt-in or consent information with third parties for their own marketing or unrelated purposes.

We may share your Personal Data with third parties who assist us in delivering text messages, including:

SMS delivery platforms

Phone carriers

Communication service vendors

Customer support and CRM providers

These third parties may only use the data to support the messaging service.

Additional Disclosures / Affiliates

We may share Personal Data with subsidiaries or affiliates, but they are subject to this same SMS Privacy Policy.

All categories above exclude text messaging originator opt-in data and consent.
This information will never be sold or shared with third parties.